ONLINE ORDERING TERMS

Please note that all online orders are for local pick up. Our pick up location is at Woods Creek Windup, 411 Lime Kiln Road, Lexington, VA, 24450. We do not ship our plants.

When you place an order, we will contact you via email to schedule a date and time for pick up. Please be sure to respond to this email. If we do not hear back within 2 days, we will send a follow up email. If we still do not hear back after another 24 hours, we will cancel your order and you will be notified. If you are unable to pick up your order within a reasonable time frame, we may choose to cancel the order to ensure inventory remains available for other customers.

Payment will be accepted at the time of pick up and may be in the form of cash, check, or via Venmo. Please make checks payable to "Root 11 Native Plant Nursery."

RETURNS & REFUND POLICY

Our goal is to sell you healthy plants that will thrive once planted, but there are many variables that determine a plant's success. Due to this, we do not warranty our plants. If you are unsatisfied with your purchase, we hope you will contact us via email (root11natives@gmail.com) or through our online contact form so we can try to make things right.

With that being said, we do not accept returns on the following:

1. Plants that have been planted-- even if returned to their original pot.
2. Plants from transactions older than 3 days.